Terms & Conditions

Auditors and/or observers who stay for more than 2 hours in the session will be considered additional participants.

Note

• If a course is programmed on a Saturday or Sunday, there is an additional surcharge of 450 € + IVA irrespective of the number of trainees or consultants involved.
• These prices do NOT include additional incidental expenses such as taxis, business class* travel in a regular airline or AVE / high-speed train, board & lodging in 4/5 star hotels, etc., which are for the account of the client. Within Spain, B&A charge 0.60 €/km mileage for courses outside the Madrid Metropolitan area.

Additional  Information

• A normal training day is from 09:00h – 14:00h & 15:00h – 18:30h.
• Half-day (4 hour sessions) time by mutual agreement
• Trainees will be given 5-minute “Phone breaks” every 60-80 minutes to catch up on urgent matters.
• One hour is usually allocated for lunch.
• Normally, the courses are given in the client’s installations or in a hotel/training centre organized & paid for by the client.
• Videotaping or audio recording any course or session, or part thereof, is totally prohibited unless prior written permission has been obtained from Ian Brownlee.
• All the material used in the courses has been developed by Ian Brownlee and has been registered in the appropriate European agencies. Copyright © Brownlee & Associates or Ian Brownlee. Any unauthorized use is totally prohibited.

The prices include

• All course material. We can also provide detailed post-course reports on the trainees attitudes & aptitudes in the area being covered to the HR department, if required. This will entail extra cost and must be requested beforehand.
• FREE Individual follow-up and support after the course by phone, email, or Skype will be available for a period of three months.
• We can provide trainees with certificates of attendance / successful completion of the course. Please advise us in advance.

Course Cancellation

• If the course is cancelled between 15 and 30 working days before the agreed dates, there is no cancellation charge.
• If the course is cancelled between 10 and 14 working days before the agreed dates, there is a cancellation charge of 25% of the course price.
• If the course is cancelled between 5 and 9 working days before the agreed dates, there is a cancellation charge of 50% of the course price.
• If the course is cancelled less than 5 working days before the agreed dates, there is a cancellation charge of 100% of the course price.

The above prices are fixed and do not vary with the number of courses contracted, however, if a client contracts more than 6 courses in one block & programmed during a fixed period of time, for example, one year, we are always happy to discuss way to provide “Added Value” elements without increasing our prices.

If you have any questions, please feel free to contact us by phone or email.

* Business class travel is necessary due to the need to hand-carry training material, computers, video cameras & accessories on board to avoid this essential material being lost by the airline. On various occasions, checked baggage has been lost which has caused serious problems at the training site.

If you feel that this economic proposal falls within your budget and wish to contact our services, please email us with your acceptance so that we can reserve the dates for you.